What is Car Wash Quality Assurance?
Oct 12, 2017 at 7:04 PM
The key to running a successful car wash is consistently delivering a quality wash. A quality car wash means that you are delivering cars that are clean, dry, shiny, and protected. According to the ICA 2016 Consumer Study, “consumers ranked cleanliness, price, convenience, dryness, and speed as significantly more important aspects of a car wash than they did just two years ago” (www.carwash.org). Consistently delivering a quality wash will boost your long-term business, which means that you will drive more revenue and more profit.
There are many things that can cause quality issues in your wash, and it isn’t always easy to identify the source when issues do arise. The longer a wash quality issue goes unaddressed, the more damaging it can be to your brand – so, it is important to perform frequent quality checks to make sure you are consistently delivering a quality wash.
In order to check the quality of your wash, examine these three areas:
ChemistryThe right type of chemistry depends on the specific needs of your wash. It is important to make sure that you’re using the proper chemistry for your specific climate, soils, water, and wash equipment. To ensure you are using quality chemistry, find a product specialist who knows and understands both your climate, soils, water, and equipment in your wash.
WaterWater quality is arguably one of the most important components in the overall wash process. However, it can be the most overlooked piece of the puzzle by operators’ who may not understand how important water quality is for their wash. The amount of water hardness, the presence of total dissolved solids (TDS) or metals can determine the success or failure of a car wash operation. And, if you are using reclaim water, it is important to perform frequent quality checks to ensure peak performance.
DispensingLike chemical and water quality, the quality of your dispensing also affects the overall quality of your wash. One thing to keep in mind is the accuracy of your system – this can have a large impact on the overall quality of your wash.
It is important to understand the interdependence of these elements. If your dispensing quality is unsatisfactory, the effectiveness of your chemistry will suffer. However, your dispensing system itself may not be the problem; poor water quality can also cause issues with your dispensing. Likewise, a water quality problem could cause an issue with the effectiveness of your chemistry, but your chemistry will also be affected if there is an issue with your dispensing.
In order to ensure that you are always delivering a quality wash, it is crucial to perform frequent quality checks and monitor each factor.
For more information on how to identify and solve some of the most common wash quality issues, download our new e-book Delivering Quality: How to Run Your Wash to Maximize Success: