As we mentioned in our blog post about monitoring your car wash, monitoring your wash is a key element in keeping your wash quality high. We sat down with expert Product Manager Scott Hamilton to discuss why it's important to monitor your wash, as well as how to do it: 1. Why is it important to monitor your car wash? Scott: There are a multitude of reasons to monitor your car wash, but I believe one of the best reasons is for quality assurance purposes. Building customer loyalty and creating positive word of mouth drives additional growth for your business. A great way to help ensure those objectives are met is to make sure the vehicles coming out of your car wash are clean, dry, shiny, and protected. Consistently monitoring your car wash is a critical part in achieving those objectives. There are also additional benefits to monitoring your wash such as understanding your chemical use, knowing what your costs are (per chemical and per package), and identifying other statistical trends that can help your business maximize its performance. 2. What does "car wash analytics" mean? Scott: Car wash analytics is about collecting different performance metrics to help assist an owner/operator or manager to make smart and timely decisions about their car wash operation.